Refund Policy

Last updated: October 16, 2026

MyFitTrainingPlan is operated by Vladimir, an individual based in Thailand. If you are not satisfied with your purchased training plan, contact support@myfittrainingplan.com within seven calendar days of purchase for a full refund. You may request this refund even if you have downloaded the PDF or simply changed your mind.

How to Request a Refund

Email your request with the email address used at checkout, the purchase date, and a Stripe receipt or order reference if available. Do not send your full card number, security code, or questionnaire answers. You do not need to explain why you want a refund.

Refunds are handled manually through Stripe and returned to the original payment method. After the refund is initiated, the time it takes to appear in your account depends on Stripe, your bank, and your payment method. If you have not received a response or need help locating a payment, follow up using the same email thread.

After Seven Days and Technical Problems

The voluntary seven-day satisfaction guarantee does not normally cover a change of mind after that period. However, contact us if you paid but cannot access the PDF, received the wrong file, were charged twice, or believe the product was not supplied as described. Such issues are assessed separately from the satisfaction guarantee.

A failed generation before payment does not create a purchase to refund. If a payment appears on your statement despite an error, contact us so we can investigate it.

Your Consumer Rights

This policy adds a voluntary satisfaction guarantee. It does not exclude or limit mandatory consumer rights, including any applicable rights concerning cancellation, faulty digital content, non-delivery, or refunds. Describing the plan as personalised or downloadable does not by itself remove those rights.

Payment Security

Payments are processed through Stripe. We do not store your full payment-card number or security code on our server. We retain order and payment-status information needed to provide downloads, handle support, and process refunds. Available payment methods are shown at checkout.

For the purchase process and use of the plan, see our Terms of Service. For information about personal data, see our Privacy Policy.